The Australian High Commission does not process visas and is unable to provide responses on visa and citizenship enquiries.
Visit the Department of Home Affairs website at www.homeaffairs.gov.au or call the Home Affairs Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9am to 5pm (local time).
If you are seeking information on a Refugee and Humanitarian visa or a Humanitarian Stay (Temporary) (subclass 449) visa:
Go to Afghanistan update for the latest information on the Australian Government’s response to the situation in Afghanistan, including information for Afghan subclass 449 visa holders who are outside Australia.
If you are an Australian citizen or permanent resident in Afghanistan or an Afghan national outside Australia and want to contact the Department of Home Affairs about a visa or citizenship application use this online form.
If you are looking for information about which Refugee and Humanitarian visa is relevant to your situation, including how to make an application to the Department of Home Affairs, please look at Refugee and humanitarian visas options on the website.
Refugee category visa applications
For information on Refugee (subclass 200, 201, 203, or 204) visas, including eligibility and step by step information on how to apply, Go to Refugee category visas.
Paper applications should no longer be sent to the Australian High Commission. Applications can be sent by mail to:
PO Box 35201
General visa and citizenship information
You can apply online for most Australian visas and citizenship through ImmiAccount.
Please log on to your ImmiAccount to check the status of your visa application.
If you already hold a visa you can check your visa status and entitlements through the Visa Entitlement Verification Online system.
Go to Visa Finder for more information on what visa might be best for your situation. The Department of Home Affairs does not provide migration advice. If you need assistance with applying for a visa, you may wish to engage a registered migration agent. More information is available on the Office of the Migration Agents Registration Authority website.
Go to global visa processing times to find out more information about the current processing times for visas. The Department of Home Affairs will not respond to progress enquiries if your visa application is within global visa processing times.
If you are looking to contact the Department of Home Affairs about your visa application, go to contact us for information on how to direct your query.
If you have a complex issue or cannot find the information you need on the Department of Home Affairs website, you can call the Global Service Centre on +61 2 6196 0196. The Global Service Centre is open Monday to Friday 9am to 5pm. Have your documents ready to establish your identity.
Go to changes in your circumstances if your situation has changed or is about to change, and you need to tell the Department of Home Affairs because your visa might be affected.
Go to the Department of Home Affairs website for further information on entering or leaving Australia including information on security, quarantine, health or customs requirements.
Complete the compliments, complaints and suggestions online form to provide the Department of Home Affairs with feedback.
If you are seeking information on citizenship by descent for your child, please consult the Home Affairs website on how to become a citizen by descent.
On-line applications will need to be lodged before biometrics can be collected.
If you are required to provide biometrics, you will receive a letter with a formal request. You will need to book an appointment at the nearest Australia Biometrics Collection Centre, by going to the VFS Global website.
If you wish to report suspicious or illegal immigration, visa, customs and trade activity you can choose to submit the information to the Department of Home Affairs anonymously by completing this form. Please be aware that intentionally providing false or misleading information to Border Watch is a serious offence.