Welcome to the website of the Home Affairs Section at the Australian High Commission Islamabad, Pakistan.
Established on 20 December 2017, Home Affairs formally brings together Australia's federal law enforcement, national and transport security, criminal justice, emergency management, multicultural affairs and immigration and border-related functions and agencies.
For information on topics not featured on this site, please visit our main website: www.homeaffairs.gov.au
- Establishment of the Department of Home Affairs
- Contacting the Home Affairs section
- Online Services
- Australian Visa Application Centre
- Lodging your Visa Application
- Polio Certificate
- Paying the Visa Application Charge
- Visa types
- Supporting Documents
- Health and Character information
- Frequently asked questions
- Migration Fraud – visa scams
- Operation Sovereign Borders
Please note that the Department of Home Affairs prioritise the processing of on-line lodged visa and citizenship applications over applications lodged in paper.
On 20 December 2017, the Department of Home Affairs was formally established.
The establishment of Home Affairs brings together Australia's federal law enforcement, national and transport security, criminal justice, emergency management, multicultural affairs and immigration and border-related functions and agencies.
Home Affairs includes the entirety of the Department of Immigration and Border Protection.
For more information, please refer to our main website.
The Visa Office at the Australian High Commission in Islamabad no longer takes telephone enquiries on immigration and visa related issues.
For information on visa and citizenship options and lodgement requirements:
- Visit the Home Affairs website: www.homeaffairs.gov.au
- Visit the website of the Australian Visa Application Centre (AVAC) in Pakistan: www.australiavisa-pakistan.com or call the AVAC on 09000 7860 or by mobile phone on short code 9999. The call centre operates Monday to Friday from 08:00am to 05:00pm. Calls are charged at the premium rate of 15 Pakistan Rupees per minute.
- Contact the Department via webform: https://www.homeaffairs.gov.au/about/contact/make-enquiry
- Engage the services of a registered migration agent in Australia. Details of registered migration agents can be found on the Migration Agents Registration Authority website: www.mara.gov.au
Post lodgement Enquiries:
We do not respond to status-related enquiries for applications that fall within the published processing times.
Please contact us via email only if your application is outside our published processing times and your travel is imminent or your application is urgent because there are exceptional, compelling or compassionate circumstances that would warrant a decision sooner than our advertised processing time. Email: [email protected]
Please note that while we consider the information you provide, not all urgent requests can be accommodated
If you lodged your application online, you can monitor the status of your application through ImmiAccount.
Global visa and citizenship processing times appear on the Home Affairs website, however these are indicative only and are applicable only after a complete application is received with all the required supporting documentation. Processing times are also impacted each month by changes in application volumes and seasonal peaks.
You should apply for your visa well in advance of your planned travel date. We recommend that visa applicants do not make non-refundable travel arrangements until the visa has been granted due to the possibility of processing delays or visa refusals.
Applying for your visa or citizenship on-line through the Home Affairs website is the preferred method of lodgement and processing times are much quicker for on-line lodged applications.
Global visa and citizenship processing times are published on our website, to indicate the timeframe in which we aim to process a complete application https://www.homeaffairs.gov.au/about/access-accountability/service-standards/global-visa-citizenship-processing-times
Please check our websites and checklists before contacting our office as these contain answers to frequently asked questions. We will not respond to your enquiry if the information you are seeking is already provided on the Home Affairs website: www.homeaffairs.gov.au.
Please do not call the Department of Foreign Affairs and Trade (DFAT) at the Australian High Commission in Pakistan for visa related enquiries as they are a separate office, are not responsible for visas and cannot transfer your call.
The quickest and easiest way to apply for a visa or citizenship is to apply online using ImmiAccount
ImmiAccount is the 'front door' to our online services. After creating an ImmiAccount you can:
- apply for a visa or citizenship
- update your passport details
- update your contact details
VEVO is a free online service that allows visa holders to check the details and entitlements of their visa. You can also use VEVO to print a copy of your visa details to take with you when you travel, or email your visa details.
The Department of Home Affairs has a Service Delivery Partner agreement with VFS Global to provide Australian visa application and biometrics collection services in Pakistan through AVACs.
AVACs offer visa application lodgement services such as:
- biometrics collection
- paper visa application lodgement
- application fee payment
- responses to general pre-lodgement visa application enquiries
Applicants can lodge an Australian visa application in person at any one of the AVACs currently located in Islamabad, Lahore or Karachi. However, lodging your visa application electronically is the preferred method of lodgement and processing times are quicker for electronically lodged applications.
Further information about the Australian Visa Application Centres is available at: http://www.vfsglobal.com/Australia/Pakistan/index.html
Applying for an Australian visa
There are a number of visa options available for people who want to visit, work, study or live in Australia. To see which Australian visa might suit you, use our Visa Finder
Watch a short online video about applying for a visa to come to Australia
Lodging your visa application
► Apply online
Eligible applicants applying online must create an ImmiAccount
To avoid processing delays, all documents and information to support your visa application must be submitted together and up-loaded at the time of application lodgement.
Before you start attaching documents, you should read the information on how to up-load your documents correctly: https://www.homeaffairs.gov.au/Trav/Visa/Atta
To avoid processing delays, all documents and information to support your visa application, including a copy of your valid polio certificate, must be submitted together at the time of application lodgement. You can expect your visa application to take longer to process if you have not provided all the required documentation when you apply.
If you have spent 28 days or longer since 5 May 2014 in Afghanistan, Cameroon, Equatorial Guinea, Ethiopia, Iraq, Israel, Nigeria, Pakistan, Somalia or Syria, you are required to provide a certificate of vaccination against Polio with your visa application.
To avoid delays, you are required to provide a valid polio vaccination certificate at the time of lodgement of your visa application. Applications that do not include a copy of the polio certificate may be refused.
For information on how to pay the Visa Application Charge see:
The Australian Government has introduced biometrics collection into the visa application process.
All people in Pakistan, regardless of nationality, who are lodging visa applications, will need to attend an Australian Visa Application Centre (AVAC) in person to provide their biometrics. A 10 digit fingerprint scan and a facial photograph will be collected.
On-line applications will need to be lodged before biometrics can be collected.
In order to provide your biometrics to the AVAC, you are required to schedule an appointment: http://www.vfsglobal.com/Australia/Pakistan/schedule_an_appointment.html
Information on all visa and citizenship options can be obtained from the Home Affairs website: https://www.homeaffairs.gov.au/Trav
Details of supporting documents required to be up-loaded with the most commonly lodged applications:
Visitor -Tourist stream - http://www.vfsglobal.com/Australia/Pakistan/visitor_visa.html
Visitor - Business Stream - http://www.vfsglobal.com/Australia/Pakistan/business_visa.html
Citizenship by descent - http://www.vfsglobal.com/Australia/Pakistan/descent.html
Where can I get my visa evidenced? / How do I get a label in my passport?
You do not need a visa label in your passport
From 1 September 2015, the Australian Government ceased issuing visa labels to holders of Australian visas. The Australian Government does not require visa holders to have a label in their passport to travel to, enter or remain in Australia.
Australian visas are issued and recorded electronically. Your visa is linked to your passport or ImmiCard through its unique identifying number.
When you receive your Australian visa you are issued with a visa grant notice (a letter) that explains the conditions of the visa including period of validity and entry requirements. You are advised to carry this visa grant notice for your own reference.
Australian visa holders can access their visa record through the department’s free Visa Entitlement Verification Online (VEVO) service or the myVEVO mobile phone application.
You cannot use VEVO to check visa processing status or visa conditions for pending visa applications.
To learn more about VEVO click here: https://www.homeaffairs.gov.au/Busi/visas-and-migration/visa-entitlement-verification-online-(vevo)
To learn more about travelling without a visa label click here: https://www.homeaffairs.gov.au/Trav/Visa/Visa
How long must my passport be valid for?
It is not a mandatory requirement of the Australian Department of Home Affairs that a foreign national entering Australia has a passport valid for at least 6 months; it is only a recommendation. However, it is a requirement that all non-Australian citizens wishing to enter Australia do have a valid passport and valid Australian visa on their date of entry to Australia.
Whilst the Department of Home Affairs does not enforce the 6-month passport validity rule, most airlines do, so you may wish to check with your airline before you book your flight.
Visa Processing Times
For a detailed list of indicative processing times by visa category see our service standards
Note: visa application processing timeframes are indicative only and are applicable only after a complete application is received. Actual processing times are dependent on a number of factors, including but not limited to:
- whether you have provided all necessary supporting documents when you lodge your application;
- how accurately and how promptly you respond to any requests for additional information;
- how long it takes to complete any required checks on information you have provided to support your application.
- Processing times are also impacted each month by changes in application volumes and seasonal peaks.
You should apply for your visa well in advance of your planned travel date. We recommend that visa applicants do not make nonrefundable travel arrangements until the visa has been granted due to the possibility of processing delays or visa refusals.
Biometrics – Do I need to have my photograph and fingerprints taken each time I apply for a visa?
Yes. Each time you apply for an Australian visa you will need to provide your photograph and fingerprints.
Further information about the collection of biometrics: https://www.homeaffairs.gov.au/trav/visa/biom
Request to review a decision to refuse a visa application.
The letter sent to you notifying you of the decision to refuse you the grant of a visa explained that no further assessment of the application can be made.
Information about whether there was any right of review by the Administrative Appeals Tribunal (AAT) was also provided with your decision notification letter. More information about lodging an application for merits review can be found on the AAT website: www.aat.gov.au
You should note that where the right to seek merits review exists there are strict time limits applicable and an application will not be accepted by the AAT after the expiry of this period.
If you are considering lodging a new visa application, it is important that you read and consider the reasons for your application refusal as it is unlikely that a different decision will be made on a subsequent application if the information provided by you is substantially the same as that provided previously.
Up-dating your information
Need to update address, contact or passport details? Please update your details on your ImmiAccount or download Form 929 at www.homeaffairs.gov.au/929 and email the completed form to [email protected].
You can check your own visa details with VEVO through the following link: www.homeaffairs.gov.au/VEVO
Please note that Passport changes may take 24-48 hours to be reflected in VEVO. This will not affect your travel.
See our main website for information and current alerts about migration fraud and visa scams.
- The Australian Government has introduced its toughest border protection measures ever called Operation Sovereign Borders (OSB).
- Under the policy, anyone who comes to Australia illegally by boat without a visa will never be settled in Australia.
- The policy applies to everyone: families, children, unaccompanied children, educated and skilled. There are no exceptions to this policy.
- The Australian Government’s policy is intended to deter people smugglers by denying them a product to sell and prevent tragic deaths at sea.
- There are two options for people who travel illegally by boat to Australia:
- they will be intercepted and safely removed from Australian waters; or
- they will be sent to another country for offshore processing.
Processing and resettlement in Australia will never be an option.