Australian High Commission

Visas and Citizenship


The Department of Home Affairs section at the Australian High Commission no longer processes Australian visa applications and will not respond to enquiries regarding visa and citizenship matters.

Any visa application lodged at this office but not yet finalised has been transferred to another processing location.  To check the status of your visa or citizenship application, or otherwise to contact the Department, please refer to the information at:

To find information regarding other related services available in your country, such as the nearest Australian Biometric Collection Centre or panel physician, you can select a country on the following web-page:

The High Commission is unable to provide responses on visa, citizenship or customs enquiries. Visit the Department of Home Affairs website at or call the Home Affairs Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9am to 5pm (local time).


For all information on coming to Australia during the COVID-19 pandemic, including exemptions to travel restrictions and applying for a visa to Australia, please see:

You do not need to request additional time to provide biometrics, requested information, or attend health examinations. You will be afforded additional time due to the COVID-19 pandemic.

We cannot extend the validity period of a visa once granted. If you cannot travel due to COVID-19, you will need to apply for another visa once travel is permitted. Some former visa holders may be eligible for a visa application charge waiver:

If you are a family visa holder seeking an extension of your initial entry date due to difficulties in travelling during the pandemic, this cannot be considered until this date has passed and you have been unable to travel. For a travel facilitation letter to allow travel after your initial entry date has expired, please apply here:


General Visa and Citizenship information

Online applications can be lodged via ImmiAccount:

Overseas applicants who are unable to apply online for a visa can refer to the information at:

If you are seeking information on which visa to apply for please see:

Should you require assistance with your visa application, you may wish to consider Registered Migration Agent.  For more information go to:

If you are seeking information on citizenship by descent for your child, please consult the Home Affairs website:

Biometrics collection

On-line applications will need to be lodged before biometrics can be collected.

If you are required to provide biometrics, you will receive a letter with a formal request. You will need to book an appointment at the nearest Australia Biometrics Collection Centre, managed by VFS Global:

Refugee category visa applications

For information on Refugee (subclass 200, 201, 203, or 204) visas, including eligibility and step by step information on how to apply, please refer to:

Paper applications should no longer be sent to this Post.  Applications can be sent to:

PO Box 35201

Amman 11180